At CompCart.co.ke, your satisfaction is our top priority. If you’re not fully satisfied with your purchase, we’re here to help with our 100% Money-Back Guarantee.
1. Eligibility for Refund
To qualify for a refund:
- The item must be returned within 7 to 14 days of delivery.
- The product must be in unused, original condition, and in its original packaging.
- You must provide a valid proof of purchase (receipt or order number).
2. Non-Refundable Items
The following items are not eligible for refund:
- Software licenses or digital downloads
- Items marked “Clearance” or “Final Sale”
- Opened or used personal hygiene products
- Customized or special-order items
3. Damaged or Defective Items
If the item you received is defective or damaged, notify us within 48 hours of delivery. You can choose:
- A full refund
- A free replacement
Include photos of the item and packaging to speed up the resolution.
4. Refund Process
- Contact our customer service via email or phone to request a return.
- Once approved, send the item back to our return address.
- Upon inspection, we will notify you of the refund status.
- If approved, the refund will be issued within 5–10 business days via the original payment method (M-Pesa, card, etc.).
5. Shipping Costs
- If the return is due to our error (e.g., wrong or defective item), we will cover return shipping.
- For other returns, the customer is responsible for return shipping costs.
6. Late or Missing Refunds
If you haven’t received a refund yet:
Check your bank or M-Pesa account again.
Contact your payment provider—it may take time before the refund is officially posted.