Who we are
At CompCart.co.ke, your privacy is very important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services. Please read this policy carefully to understand our views and practices regarding your personal data.
1. Information We Collect
a. Personal Information
We may collect personal information that you voluntarily provide to us, including:
- Full name
- Email address
- Phone number
- Shipping and billing addresses
- Payment information (processed via secure third-party services like M-Pesa, credit/debit card gateways)
b. Automatically Collected Data
When you visit our website, we automatically collect:
- IP address
- Browser type and version
- Device type
- Pages visited
- Time spent on pages
- Referring website
c. Cookies and Tracking Technologies
We use cookies, web beacons, and similar tracking technologies to enhance your browsing experience and analyze site usage.
2. How We Use Your Information
We use your information to:
- Process and fulfill orders
- Provide customer service and respond to inquiries
- Send updates regarding orders and services
- Improve website functionality and user experience
- Personalize marketing and promotional messages (if consented)
- Prevent fraud and ensure platform security
3. Sharing of Your Information
We do not sell your personal data. However, we may share your data with:
- Trusted third-party service providers (e.g., payment processors, delivery partners)
- Law enforcement or government authorities if required by law
- Analytics and marketing tools (e.g., Google Analytics, Meta Ads) under strict confidentiality
4. Data Security
We implement appropriate administrative, technical, and physical security measures to protect your data. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.
5. Data Retention
We retain personal data only as long as necessary to fulfill the purposes outlined in this policy, including any legal or regulatory obligations.
6. Your Data Rights
You have the right to:
- Access your personal data
- Request correction or deletion of your data
- Withdraw consent for marketing communications
- Object to data processing in certain circumstances
To exercise these rights, contact us at: [Insert support email]
7. Children’s Privacy
Our website is not intended for children under 18. We do not knowingly collect data from minors.
8. International Transfers
Although we operate in Kenya, your data may be processed in other countries where our service providers are located. We ensure all international data transfers comply with relevant data protection laws.
9. Changes to This Policy
We may update this Privacy Policy periodically. We will notify you of any material changes via our website or email.
10. Contact Us
If you have questions or concerns about this Privacy Policy, please contact: